Execute Strategy With Precision
We show entrepreneurs and executives how to use procedures, technology enablers and management practices to grow revenue with precision – – effectively, efficiently and predictably.
Common Sense Methods, Tools and Training That Enable Entrepreneurs and Executives To…
Map and Document Procedures
Transparently map work activities for serving each customer use case, across every stage of the customer life cycle.
Deploy Technology Enablers
Ensure that technology is enabling your employees and managers – – rather than disenabling them!
Integrate Management Practices
Align your human resource practices to your mission, vision and goals at every stage of the employee life cycle.
Transfer Technical Knowledge
Provide instant access to instructions and policies so employees and managers can execute with precision!
Clarify, Document, Enable and Share Knowledge To Overcome Strategy Execution Challenges
For over 100-years, Strategy Execution practices have been taught at business colleges around the world as part of The Principles of Strategic Management.
Unfortunately, many entrepreneurs and executives have not been exposed to these principles. This can lead to ineffective, inefficient, and unpredictable:
- Procedures – customer acquisition, onboarding, fulfillment, renewals, cross-selling, win-backs and partners.
- Technology – ERP, CRM, MRP, MES, accounting, human resource, productivity, phones, etc.
- Management Practices – hiring, onboarding, evaluation, training, compensation, leader development.
- Knowledge Transfer including products and services, use cases, pricing, competitors, customer.
The ArmatureEBS Strategic Execution Framework translates The Principles into practical steps, instructions and tools. This enables executives and entrepreneurs to quickly translate their vision into clear actions that managers and employees can understand and execute with precision – – effectively, efficiently and predictably.
Organic Growth Execution
- Customer acquisition
- Customer retention
- Cross-selling
- Past customer win-back
- Getting partners to sell
Innovation & Start-up Execution
- Product development
- Market viability
- Funding
- Go-To-Market
- Launch
Merger & Acquisition Execution
- Exit strategy
- Roll-up strategy
- Due diligence
- Post-merger integration
- Restructuring
Expansion Growth Execution
- Product expansion
- Partner expansion
- Industry expansion
- Geographic expansion
- Customer expansion
Stop Wasting, Time, Money and Morale. Start Taking Control Of Your Operating System Today!
Step 1
Map and Document Procedures
Procedures Maps provide managers and employees with context and understanding of the workflow across the entire customer life cycle. They consist of your workflow for:
- Acquisition of new customers
- Onboarding new customers
- Fulfillment of customer orders and contracts
- Inquiry and problem handling
- Renewal of contracts
- Cross-selling of additional products and services
- Win-backs of past customers
- Getting partners to sell
We assist you by:
- Assessing your existing process maps, procedure documents, step-by-steps instructions, policies, and guidelines.
- Creating process maps, procedure documents, step-by-steps instructions, policies, and guidelines.
- Facilitating Process Improvement updates to your procedure documents, step-by-steps instructions, policies, and guidelines.
- Training and Coaching on how to map processes, procedure documents, step-by-steps instructions, policies, and guidelines.
Step 2
Deploy Technology Enablers
Deploy Technology Enablers to automate repetitive tasks, streamline manual work activities, continuously improve quality, and produce more output. It consists of:
- Sales and marketing – – lead management, sales activity dispositions, proposals, order management
- Operations – – warehousing, inventory, scheduling, MES, quality, safety and
- Accounting – – quoting, billing, collections, time tracking, expenses
- Customer Service – – inquiry ticketing, management, knowledge library, help desk
- Communications – – phone, email, messaging, chat, fax, mail
- Collaboration – – screen sharing, project management, shared files
- Productivity – – calendar, note taking, Office 365, Google Suite,
- Human Resources
We assist you by:
- Assessing technology availability, data structure, integrations, automation, up time, training and adoption by managers and employees.
- Documenting your complete data field hierarchies across departments and processes.
- Facilitating identification, evaluation and selection of technology vendors.
- Facilitating implementation of technology installation, upgrades and replacements.
- Training and Coaching on how to use technology.
Step 3
Integrate Management Practices
Management Practices translate your procedures into manager and employee skill requirements, personal responsibilities, and the foundation for self-accountability. They consist of:
- Hiring – – hierarchy, features, benefits of your offerings.
- Employee Onboarding– – how buyers use your offerings.
- Performance Goals and Evaluation – – item, bundles, discounts, terms and conditions.
- Compensation, Rewards and Recognition – – prioritization of sub-industries that buy your offerings.
- Training – – prioritization of where your offerings will be sold.
- Coaching – – insights, wants and needs by company hierarchy.
- Career and Leadership Development – – insights, alerts, positioning, and differentiation
We assist you by:
- Assessing your existing management process maps, procedure documents, step-by-steps instructions, policies, and guidelines.
- Creating management process maps, procedure documents, step-by-steps instructions, policies, and guidelines.
- Facilitating Process Improvement updates to your management procedure documents, step-by-steps instructions, policies, and guidelines.
- Training and Coaching managers how to map processes, procedure documents, step-by-steps instructions, policies, and guidelines.
Step 4
Transfer Technical Knowledge
Instant Knowledge Transfer enables managers and employees to access, find, understand, remember, and share information with each other, customers, and vendors. It consists of:
- Product and Service information.
- Applications of Products and Services information.
- Pricing Models and Discounts information.
- Competitor insights and comparisons.
- Customer Industry insights and comparisons.
We assist you by:
- Documenting your product/service hierarchy, features and benefits, pricing and discount model, and competitor comparisons.
- Creating process navigation guides to provide employees with instant access to information – – without memorizing and recalling information.
- Maintaining updates to information in the process navigation guide.
- Communicating plans to investors, executives, managers, and employees.
- Training and Coaching employees and managers how to use the process navigation guide.